J5 is Canada’s leading service design firm.
We reimagine how organizations deliver value to their customers and employees, from individual projects to enterprise-wide transformation.
Great services don’t happen by accident. They’re designed.
Not everything is designed with intention. A building, business process or technology can meet every functional requirement and still create a poor human experience.
Design brings purpose to how people interact with the world around them. It’s the difference between something that people have to use, and something people want to use.
What we do
Two ways to work with J5.
One goal: better outcomes.
Understand where you are and what's possible.
Service Assessments
We help you understand how your services work today, identify opportunities for improvement and create a clear strategy and roadmap for transformation.
Turn opportunities into better services and outcomes.
Design and Implementation
We bring service design into your team or the entire organization to reimagine, prototype, implement and continuously improve services and experiences.
Solutions for the public and private sector
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Covenant Health
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Epcor
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ATB Financial
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Alberta Health Services
What is the business value of service design?
Discover how service design reduces complexity and costs, accelerates innovation and helps organizations deliver better services and outcomes.
Ready to start working with J5?
Whether you’re looking to improve a service, augment your team, or build innovation capability across your organization, we can help find the right place to start.