Energy & Utilities
Better services for the people who power our communities.
We use service design to create safer, more human and productive workplaces by improving the services and experiences that help people do their best work and build organizations where people can look forward to Monday mornings.
The problem we solve
Poorly designed HR, IT and workplace services create friction for people doing complex work. A better employee experience can strengthen culture and improve safety.
68% less likely to consider leaving.
In an industry competing for specialized talent, better employee experiences can strengthen retention by making HR, IT and workplace services easier to navigate and more responsive to the needs of people.
14% higher efficiency and productivity
Reducing unnecessary administrative and digital friction gives people more time to focus on maintaining infrastructure, serving communities and doing the work they were hired to do.
63% fewer safety incidents.
For employees working around power systems, plants, equipment and other high-risk environments, better designed tools and internal processes can make work safer and more effective.
Areas of expertise
We use service design to improve how internal services are delivered, making them easier to use so employees can spend less time working around the organization and more time doing their best work.
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We modernize how employees experience IT, from accessing support and resolving issues to requesting technology and adopting new digital tools, creating simpler, more intuitive services that reduce friction, and help people do their best work.
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Use service design to improve recruitment, onboarding, learning, career development and employee support so people can navigate the organization more easily and have a better experience at work.
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We work alongside employees to understand how policies, processes, tools and information are experienced in real working environments and redesigning them to make safer behaviours easier to understand and follow.
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Understand the day to day experience of field and operational teams and redesign the services, workflows, information and tools surrounding them to reduce friction and improve productivity, coordination and performance.
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Create better experiences for onboarding, training, mentoring and knowledge sharing so decades of operational expertise aren't lost as experienced employees retire and new generations enter the workforce.
What we do
We work alongside employees, leaders, and frontline teams to understand the complete service experience, identify barriers and opportunities, and redesign services that improve safety, efficiency, and the experience of the people who depend on them.
Assess Services
We assess internal services across HR, IT, and operations to identify friction affecting productivity, culture and service delivery. Our Total Experience framework creates a clear picture of what is working, what is not and where improvement can have the greatest impact.
Design Services
Using service design, we simplify journeys, processes, tools and interactions to create services that are easier to use, more readily adopted and better able to support safe, productive work.
Build Capacity
We train HR and IT teams to better understand employee needs, identify friction and continuously improve the services they deliver, so innovation becomes a capability within and across the entire organization.
Energy & Utilities Case Studies
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Suncor Energy
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TC Energy
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Epcor
Learn how design creates business impact for the energy sector.
Discover how service design helps energy and utility organizations improve productivity, modernize internal services, strengthen employee experiences, and deliver measurable business impact.
Are your internal services keeping pace with a changing world?
As workforce expectations change, we help energy leaders rethink how internal services are designed and delivered to improve productivity and the organization’s internal capacity to innovate.