Ideas and insights for designing better services
From Chief “Executive” to Chief “Experience” Officer.
After more than a decade as CEO of J5 Design, I recently changed my title to Chief Experience Officer. It’s a small change that reflects a much bigger shift in how I think about leadership, where I can create the most value, and the role service design can play in building better experiences, stronger organizations and more resilient futures.
The Promise of AI.
Trust emerges when organizations deeply understand user needs, and solve the right problems before introducing solutions. This perspective offers a path forward for leaders seeking meaningful, people-centred AI transformation.
The 3rd Dimension of Work.
At J5, we believe that true innovation happens when we step out of the office and into the environments where our clients and their customers live and work.
Building the Workplaces of tomorrow.
The experience of creating our new studio with partners PCL Construction, Holland Design, and Contemporary Office Interiors was so positive and the final product was so breathtaking, that we decided to capture that experience with a short documentary.
