What You Get
A clear picture of your current service experience and performance.
Prioritized opportunities for improvement and innovation.
A practical roadmap that aligns customer needs with organizational priorities.
Service
Assessments
Understand where you are today and identify where to improve or innovate.
We assess services at an organizational or departmental level, looking at both the external services your customers rely on and the internal services that support employees. We identify what’s working, where friction exists, and where to focus improvement, creating a clear roadmap for transformation.
How we do it
1
2
3
4
Listen to customers, employees and leaders to understand their experiences, needs and priorities.
Research and map how services work today, from the customer experience through to the people, processes and systems behind it.
Assess strengths, gaps and organizational readiness using J5's Total Experience Framework.
Prioritize opportunities and create a practical strategy and roadmap for improving your services.
Total Experience Assessments
The J5 Total Experience Framework gives leaders a clear, evidence-based view of how these elements work together today.
By looking across customer experience, employee experience, operations and strategy, we identify the gaps, opportunities and capabilities that matter most.
Related Projects
-
![]()
University of Calgary
-
![]()
Assisted Living Alberta
-
![]()
Calgary Health Foundation
