Hi, we’re J5.
Designing future strategies, services and experiences.
One of Canada’s leading service design firms.
Every service is made up of many steps, interactions, and systems. Service design makes sense of all of that by understanding what people go through, where they get stuck, and what could be better.
We partner with organizations across Canada to redesign their services, systems, and strategies to shape people's lives, through the multi-disciplinary practice of service design.
A KINDER, MORE BEAUTIFUL FUTURE.
A KINDER, MORE BEAUTIFUL FUTURE.
We believe creating kinder futures starts by transforming the services people rely on every day, whether that’s accessing care, navigating a system, or supporting a community.
J5 Design was founded to support organizations doing the most important work in our communities, the ones caring for people when they are most vulnerable, because they deserve and need the same access to design that transforms commercial products.
Industry Expertise
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We partner with healthcare organizations to co-create new strategies and models of care that improve both patient and caregiver experiences, while reducing staff workloads.
We recognize the growing pressures on healthcare systems and work to redesign services that enhance outcomes and ease the burden on healthcare professionals.
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J5 partners with private sector organizations that are ready to transform the way their people work and the way their technology supports them. While many businesses invest in HR and IT solutions, few take the time to understand how these services are truly experienced by employees and end users. That’s where we come in.
We help HR and IT teams shift from system-centered to human-centered service delivery, bringing clarity to complex processes and creating experiences that feel intuitive, supportive, and empowering. Through research, co-design, and prototyping, we uncover the real needs and pain points in employee and IT journeys, then work closely with internal teams to design services that are easier to use, more connected, and aligned with strategic goals.
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We transform complex, processes into efficient, digital solutions that are accessible, scalable and inclusive for all.
Our design-led approach ensures these changes are sustainable and user-friendly so government can be viewed as a trusted service provider increasing user adoption and satisfaction with citizens.
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Non-profits are on the front lines of addressing society’s toughest challenges, but limited resources and traditional service delivery models can hinder their impact.
J5 partners with non-profits to rethink how they engage donors and co-design services in collaboration with the vulnerable communities they serve, ensuring that their efforts have a meaningful, lasting effect.