J5 is Canada’s leading service design firm.
We reimagine how organizations deliver value to their customers and employees, from individual projects to enterprise-wide transformation.
Great services don’t happen by accident. They’re designed.
Not everything is designed with intention. A building, business process or technology can meet every functional requirement and still create a poor human experience.
Design brings purpose to how people interact with the world around them. It’s the difference between something that people have to use, and something people want to use.
What we do
We help organizations transform their services and experiences.
Service Assessments
We look at how services work, for one department or the entire organization. Clients come away knowing what’s working, where the opportunities are, and what to do next.
Service Design
We use service design to create new services and improve existing ones, on a single project or as part of enterprise-wide transformation.
Solutions for the public and private sector
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Covenant Health
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Epcor
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ATB Financial
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Alberta Health Services
What is the business value of service design?
Discover how service design reduces complexity and costs, accelerates innovation and helps organizations deliver better services and outcomes.
Ready to start working with J5?
Whether you’re looking to improve a service, augment your team, or build innovation capability across your organization, we can help find the right place to start.