Consulting & Advisory

For projects that are fixed in scope, we bring industry knowledge, design expertise, and a human-centred approach to innovation, so every recommendation is grounded in user needs and organizational realities.

Example: Helping a healthcare provider co-design a new care pathway with patients and clinicians, or supporting a government department to rethink how citizens access services.

Embedded Teams

When internal capacity is limited or specialized expertise is needed, we embed our team members directly into your programs. This model allows us to seamlessly integrate with your teams, fill key roles, and contribute immediately, whether it's supporting innovation labs, leading user research, or driving project delivery.

Example: Embedding a service designer and UX researcher into a digital team to accelerate the redesign of a public health portal.

Managed Services

We embed design and innovation capabilities without needing to build them from scratch. We manage the talent, tools, and workflows, ensuring consistency, quality, and alignment with organizational priorities.

Example: Creating an in-house innovation function, or setting up a customer experience or digital innovation program.

You stay focused on today. Let us help you build the business of tomorrow.

You don’t have to choose between managing today’s priorities and preparing for the future. At J5, we partner with organizations to accelerate innovation and change, without distracting teams from the day-to-day business that keeps everything running.

While your teams continue delivering critical services, we work in small, agile teams to uncover opportunities, design smarter systems, and prototype solutions that are future-ready. From AI-powered transformation to human-centred service design, our team brings the creativity, structure, and capacity needed to help you move faster and more confidently toward what’s next.