Education
Education is organized around institutions, not the people within them.
From K–12 through post-secondary education, students and educators move across classrooms, digital platforms and support services that are often designed in isolation. We connect these journeys to create better experiences for learning and teaching.
The problem we solve
Education systems are being asked to respond to complex student needs, educator shortages, rising costs and rapid technological change.
45% of educators considered leaving the profession in the past year.
Educators remain deeply committed to their students, but workload, classroom complexity and difficult working conditions are straining the experience of teaching.
18% of Canadian students did not meet the baseline for reading.
Education systems need more connected and responsive supports around the different ways students learn.
Mental health-related disabilities among youth rose to 13.6%.
Schools and post-secondary institutions must design experiences and support services around the growing complexity of students’ lives and needs.
Areas of expertise
We help institutions redesign student and educator experiences so services are more connected, inclusive and prepared for the future.
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We help education institutions understand the complete student journey and create more connected, experiences across learning, admin and student services.
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We redesign educator and employee journeys across recruitment, onboarding, development and retention to attract great people and create better conditions for them to succeed.
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We keep students and educators at the centre of digital transformation, ensuring new platforms and technologies simplify experiences, support adoption and improve how education is delivered.
What we do
We work alongside patients, clinicians, leaders, and care teams to understand the complete care journey, identify barriers and opportunities, and redesign experiences that improve access, communication, coordination, and continuity of care.
Build Customer Obsession
Develop a deeper understanding of customers and embed their needs into decisions across digital services, branches, operations and the wider organization.
Modernize Banking Experiences
Design simpler, more connected experiences across digital channels, branches and customer support that help smaller financial institutions compete.
Strengthen Internal Capabilities
Equip teams with the skills, tools and ways of working needed to continually improve services and keep customers at the centre of change.
Service design for education to become customer obsessed.
Download our report to explore how service design helps educators better understand the people they serve, improve student experiences and design more human-centred services.
Which part of your customer journey is hardest?
Download our report to explore the business impact of putting people at the centre of transformation.