Education
Better education starts with designing a better student experience.
From K–12 through post-secondary education, students and educators move across classrooms, digital platforms and support services that are often designed in isolation.
The problem we solve
Education systems are being asked to respond to complex student needs, educator shortages, rising costs and rapid technological change.
45% of educators considered leaving the profession in the past year.
Educators remain deeply committed to their students, but workload, classroom complexity and difficult working conditions are straining the experience of teaching.
18% of Canadian students did not meet the baseline for reading.
Education systems need more connected and responsive supports around the different ways students learn.
Mental health-related disabilities among youth rose to 13.6%.
Schools and post-secondary institutions must design experiences and support services around the growing complexity of students’ lives and needs.
Areas of expertise
We help institutions redesign student and educator experiences so services are more connected, inclusive and prepared for the future.
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We help education institutions understand the complete student journey and create more connected, experiences across learning, admin and student services.
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Improving the tools, processes and internal services that support educators, reduce administrative burden and help them focus on teaching and student success.
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Creating more meaningful donor journeys, engagement opportunities and giving experiences that deepen relationships and generate sustainable support for education.
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Modernizing complex academic and administrative services by aligning people, technology and operations around the needs of students and educators.
“J5 guided an engagement that brought together more than 100 consultations and school wide input to create a plan shaped by our community.”
Dr. Todd Anderson
Dean, Cumming School of Medicine
What we do
We work alongside students, educators, staff and leaders to understand the education journey, identify barriers and opportunities, and design connected experiences that improve access, engagement, support and student success.
Assess Services
Understand how students, educators and staff experience the institution from recruitment and enrolment to learning, advising, student support, advancement and alumni engagement.
Design Services
We help improve student pathways, reduce administrative burden for educators, modernize digital and campus experiences, and strengthen donor and alumni engagement.
Build Capacity
Equip leaders, educators and administrative teams with practical service design skills they can apply to real institutional priorities. We build the internal capability to work across silos, engage students and communities, test new approaches and continuously improve how education is delivered.
Education Case Studies
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University of Calgary
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SAIT
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University of Victoria
Service design for education to become customer obsessed.
Download our report to explore how service design helps educators better understand the people they serve, improve student experiences and design more human-centred services.
Which part of your student to teacher journey is hardest?
Let’s have a conversation to explore the business impact of putting students, teachers and community at the heart of innovation and transformation.