Non-Profit Organizations
Sustainable impact depends on funding and service delivery.
By designing around the needs of people and communities, organizations can build stronger relationships, demonstrate meaningful impact and create more sustainable operations.
The problem we solve
Non-profits are being asked to serve more people, demonstrate greater impact and compete for limited funding, often with strained teams and disconnected systems.
75% of charities are facing greater demand for their services.
More people need support, but many organizations lack the capacity, systems and resources to reach more people without compromising quality or impact.
48% of charities are reporting reduced funding.
Uncertain funding makes it difficult to plan, invest and sustain essential services. Organizations need stronger donor experiences that demonstrate how contributions create meaningful impact.
26% of employees are dissatisfied with their jobs.
Strained teams, limited resources and difficult employee experiences are now affecting retention and the quality of services communities receive.
Areas of expertise
Our expertise has been shaped by working alongside hundreds of non-profits and thousands of people with lived experience to improve the services people rely on.
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Designing more accessible, inclusive and responsive services around the needs of people and communities.
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Meaningfully involving people with lived experience in the decisions, programs and services that affect them.
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Creating better donor experiences, spaces and systems of engagement that deepen relationships, build trust and inspire long-term support.
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Helping non-profit teams strengthen how they work, adapt services and build the internal capability to create lasting change.
Watch how J5 worked alongside residents and community leaders to design a strategy shaped by their experiences, priorities and hopes for the future.
What we do
We help non-profits create better strategies and services that inspire donors, strengthen sustainability and improve lives.
Assess Services
We help non-profits understand community needs, assess services and define a clear strategy for strengthening impact, improving sustainability and guiding future investment.
Design Services
We work alongside communities, donors, employees and people with lived experience to co-design more accessible services and more meaningful supporter experiences.
Build Capacity
Through Ignite, our training platform, we equip teams with practical tools, skills and coaching to solve complex problems, improve services and sustain innovation from within.
Non-Profit Case Studies
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Kidney Foundation of BC
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YWCA Banff
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Red Deer Housing
Learn how to transform and drive innovation from within.
Download our guide to see how you can use design to improve services, strengthen teams and build lasting change from within.
Could you be delivering more impact for your donors?
Let’s explore how more meaningful donor engagement and creative funding approaches can build stronger relationships and sustain your impact.