Charities and Foundations
Sustainable impact depends on funding and service delivery.
We help charities and foundations connect the donor experience with the services they provide. By designing both around the needs of people and communities, organizations can build stronger relationships, demonstrate meaningful impact and create more sustainable operations.
The problem we solve
Charities and non-profits are being asked to serve more people, demonstrate greater impact and compete for limited funding, often with strained teams and disconnected systems.
75% of charities are facing greater demand for their services.
More people need support, but many organizations lack the capacity, systems and resources to reach more people without compromising quality or impact.
48% of charities are reporting reduced funding.
Uncertain funding makes it difficult to plan, invest and sustain essential services. Organizations need stronger donor experiences that demonstrate how contributions create meaningful impact.
26% of employees are dissatisfied with their jobs.
Strained teams, limited resources and difficult employee experiences are now affecting retention and the quality of services communities receive.
Areas of expertise
Our expertise has been shaped through more than a decade of working alongside hundreds of non-profits and thousands of people with lived experience to improve the services people rely on.
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We help non-profits engage communities and people with lived experience in shaping the programs, services and decisions that affect them.
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We help non-profits understand the complete service journey and design more accessible, connected and effective experiences around the needs of the people they serve.
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We design more meaningful donor journeys that build trust, strengthen relationships and clearly connect each contribution to the impact it helps create.
What we do
We help non-profits create stronger strategies, better services and meaningful stories that inspire donors, strengthen sustainability and improve lives.
Strategy & Impact Assessments
We help non-profits understand community needs, assess services and define a clear strategy for strengthening impact, improving sustainability and guiding future investment.
Design with people and communities
We work alongside communities, donors, employees and people with lived experience to co-design more accessible services and more meaningful supporter experiences.
Build innovation skills, mindsets and toolsets
Through Ignite, our training platform, we equip teams with practical tools, skills and coaching to solve complex problems, improve services and sustain innovation from within.
Service design for social service agencies that want to transform from within.
Download our guide to see how service design can help social service agencies improve services, strengthen teams and build lasting change from within.
Which part of your customer journey is hardest?
Download our report to explore the business impact of putting people at the centre of transformation.