Government
The future of digital government is human.
We design and deliver digital strategies that bring public services closer to citizens and businesses, improving efficiency while making government more accessible, innovative and trustworthy.
The problem we solve
Governments are under pressure to modernize aging systems, reduce costs and meet rising public expectations, while ensuring services remain accessible, inclusive and trusted by everyone.
Only 22% of federal services are available entirely online.
People are forced to move between digital, phone and in-person channels to complete a single task, creating fragmented experiences and avoidable effort.
17% of people with disabilities face barriers online.
When digital services are designed for the average user, they can exclude people with different abilities, needs and levels of digital confidence.
Canada ranked 32nd in Digital Government.
Despite high levels of internet access, Canada continues to lag internationally in the availability and adoption of digital public services.
Areas of expertise
Our expertise has been shaped through years of working alongside residents, communities, public servants and government leaders to improve the services people rely on.
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Making it easier for people and businesses to access, understand and navigate government programs and services.
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Redesigning outdated processes and services to be simpler, faster and more effective across digital and human channels.
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Creating intuitive digital experiences that enable more people to complete tasks and access support independently.
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Designing with diverse communities to ensure digital services work for people with different needs, abilities and circumstances.
What we do
We work alongside residents, public servants, and leaders to understand how people experience government across digital and human channels, and redesign services that are simpler, more accessible, efficient, and easier to navigate.
Assess Services
We assess citizen and business services, digital portals and internal government processes to understand what is working and where people experience barriers.
Design Services
We embed experienced designers within government teams to bring a human-centred perspective to delivery, support user adoption and continuously improve services as they scale.
Build Capacity
We equip public-sector teams with the service design skills, tools and confidence to lead digital transformation from within.
Government Case Studies
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Ministry Assisted Living
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Ministry Jobs, Economy, Trade and Immigration
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Town of Tecumseh
Learn how design can make governments more citizen-centric.
Download our report to explore how service design can help the public sector improve citizen experiences and design better services.
Which part of your citizen experience needs to improve?
Let’s talk about the impact of putting people at the centre of change and transformation.