Putting people at the heart of innovation.
At J5, we’re experts in understanding the complex relationships that exist between users, technology and the environments around them.
We use this expertise to build strategies, services and experiences grounded in real human behaviours and organizational strategies.
Our services
If you're navigating change, improving experiences, adopting new technology, or trying to align leaders around a common vision, we can help you move forward with confidence.
Imagine
new Futures
Strategy and change begins by imagining what could be possible. We explore emerging trends, uncover new opportunities, and develop bold strategies that prepare your organization for the future.
Design Products
and Services
By working alongside customers, employees, patients, citizens, and communities, we build trust by understanding their lived experience, then co-create solutions that are accessible, effective, and meaningful.
Become more
Customer-Centric
Transformation starts by assessing readiness and maturity for customer-centricity and innovation by identifying strengths, gaps, and opportunities that build confidence, skills, and systems needed to deliver impact and change.
“J5 guided our healthcare providers and patients through a co-design process to ensure our space was welcoming for everyone.”
— Jake Jennings, Executive Director Primary Care Alberta
Our Work
At J5, we work across a range of challenges and sectors to create opportunities and solve complex problems.
What we do
J5 Design helps organizations build faster, more human-centred ways of executing strategy, transforming services, and improving customer and employee experiences.
Frequently Asked Questions
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We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.
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Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.
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We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.
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Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.