This booklet is a practical introduction to the world of service design, an approach that helps organizations better understand and improve the experiences of the people they serve. Whether you work in healthcare, government, or the non-profit sector, the tools and methods inside are designed to help you see your organization through the eyes of your users, uncover opportunities for improvement, and begin designing solutions that create lasting impact.
Inside, you will find easy-to-use exercises, frameworks, and examples that can be applied right away to build internal capacity, spark collaboration across teams, and start shaping a more human-centered, effective, and compassionate organization.
This booklet is a practical introduction to the world of service design, an approach that helps organizations better understand and improve the experiences of the people they serve. Whether you work in healthcare, government, or the non-profit sector, the tools and methods inside are designed to help you see your organization through the eyes of your users, uncover opportunities for improvement, and begin designing solutions that create lasting impact.
Inside, you will find easy-to-use exercises, frameworks, and examples that can be applied right away to build internal capacity, spark collaboration across teams, and start shaping a more human-centered, effective, and compassionate organization.