Industry Expertise
Non-Profits
Non-profits are being asked to respond to increasingly complex social needs while navigating funding pressures, workforce capacity and changing expectations from communities, donors and partners.
What we do
Service design creates a structured way to listen to communities, understand the whole system and co-design improvements with the people who fund, experience and deliver services.
Donor and Volunteer Experience
We map the relationships across the organization to identify friction, improve engagement and create more connected experiences for the people who contribute their time, talent and financial resources.
Service and Program Innovation
Growing demand doesn't always come with additional funding or capacity. Organizations need to continually rethink how programs and services are designed and delivered. Service design explores new models of delivery through research, co-design, prototyping and testing.
Community Co-Design
We work directly with people with lived experience to understand their journeys, identify barriers and co-design services that are more accessible, inclusive and responsive to real needs.
What we do
If you're navigating change, improving experiences, adopting new technology, or trying to align leaders around a common vision, we can help you move forward with confidence.
Assess Services
We assess existing services and experiences through research with clients, communities, employees and other stakeholders. We identify where needs aren't being met, where resources are being consumed unnecessarily and where change could create the greatest impact.
Experience assessments · Service audits · Community research · Journey mapping · Program evaluation · Service design maturity & readiness · Opportunity roadmaps
Design Services
We work alongside people with lived experience, frontline teams, leaders and community partners to co-design services and programs that respond to real needs. We move from research and insight through prototyping and testing to create solutions that are both desirable for people and practical for organizations to deliver.
Service design · Program design · Community engagement · Co-design · Client experience · Digital services · Journey mapping · Service blueprinting
Build Capacity
We help non-profits develop the skills, confidence and ways of working to make human-centred design part of how they operate. Our designers can work directly alongside your teams, while training and coaching help build lasting internal capability.
Embedded service designers · Service design training · Facilitation · Team coaching · Co-design capability · Tools & frameworks · Practice development
Download our brochure on co-design .
The people closest to a challenge often understand it best. By bringing communities, people with lived experience, employees and leaders into the design process, we help non-profits turn their purpose into services that create meaningful and lasting impact.
Featured Healthcare Projects
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University of Calgary
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Assisted Living Alberta
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Calgary Health Foundation
