Ignite
Building Future-Ready Teams Through Service Design Learning
In the age of acceleration, innovative organizations and change makers are challenged to adapt to a rapidly changing local and global context. Ignite is a capacity building program designed to help.
Ignite is a learning experience built on the foundations of service design and business innovation that aims to support learners to think and do differently. Offered across sectors, the program prepares teams for change and strengthens future-ready capabilities.
INDUSTRY
Multiple
CLIENT
Multiple
WHY IT MATTERS
A 2021 McKinsey Insight revealed that 87% of employers are experiencing or anticipating critical skill gaps in their workforce, a challenge that is only amplified with the rapid adoption of AI. Ignite addresses this gap by helping participants strengthen their problem-solving skills, adaptability, and confidence working within and leading innovation projects across their organizations.
PROCESS HIGHLIGHTS
Ignite features a learn-by-doing approach that enables learners to apply design methods to real challenges and integrate them into future work.
Ignite has been offered to over 50 teams of learners across the social, health, and public sectors.
Ignite has been adapted as a textbook alternative in post-secondary business programs, equipping over 200 students with innovation skills at the start of their careers.
Impact
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Employee Level
Participants report a 26% average increase in their confidence in their ability to creatively problem solve using service design and innovation tools.
Participants consistently rate their program experience a 9/10 or higher, demonstrating the value of learn-by-doing approaches.
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Organizational Level
Teams leave with practical prototypes tailored to their organizational challenges.
Organizations develop lasting internal capacity for innovation, preparing teams to adapt to and support major transformation initiatives.
Fosters a culture of collaboration, experimentation, and adaptability.
