Our Capabilities

Through our capabilities of Strategy, Service Design and Digital Transformation, we create value for users, strengthen organizations, and benefit communities.

Whether you're just getting started, delivering existing programs, or seeking advanced capabilities, we meet you wherever you are.

Strategy

Our work always starts with the needs of people including customers, employees, and community members, connecting their lived experiences with organizational goals.

Using our Total Experience Management framework, we assess innovation maturity across customer, employee, operations, and strategy dimensions to uncover gaps, align leaders, and identify high-impact opportunities.

We don’t just deliver plans, we co-create roadmaps that teams can rally behind and act on. The result is a clear path forward, rooted in insight and ready for implementation.

Service Design

At J5, we design experiences that feel seamless and human across physical spaces and digital interactions. Our expertise in service design helps organizations reimagine the full journey people take across their services, from start to finish.

We work closely with users and staff to uncover needs, co-create solutions, and prototype improvements that span systems, environments, and interactions. Whether in a hospital, a government office, or a community setting, we ensure every touchpoint is intentional, accessible, and aligned with your values.

Digital Transformation

At J5, we design digital solutions that are grounded in human needs and tested in the real world. Our approach blends service design, UX/UI, and responsible AI to ensure that digital tools are not only functional, but also intuitive, inclusive, and trusted.

We work across platforms, systems, and teams to create digital experiences that complement physical services and support employees in delivering better outcomes. From early prototyping to launch, we involve users every step of the way to ensure adoption and impact.